By accessing our website, you may provide us with information such as, and amongst other things: your name and surname (for a physical person), company name (legal person), residential address and domicile or postal address, headquarters, email address, profession and professional status (employee or independent), your function within your company, your age and sex, as well as the IP address with which you are connected to the internet.
This information and the manner in which it is processed are protected by the Swiss Federal Data Protection Law issued June 19th,1992 and where applicable, by the new European Union General Data Protection Regulation (GDPR) which entered into force on May 25th 2018.
Data protection is a key concern for us. The aim of this confidentiality declaration is to ensure that you are aware of the information that we process and to assist you in understanding the manner in which we may use such information that has been voluntarily given to us by you as a visitor to our site or when you communicate with us in any other manner.
2. LEGAL BASES
Last update: May 25th 2018
4. OUR SITE URL
An IP address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.
So-called personal data is information that may be used to identify or that we can associate with you. It includes all the information related to an identifiable or unidentifiable physical or legal person (by grouping information). In particular and as an example, this data includes the surname, name, postal address, domicile or residence, company name, headquarters, email, telephone number, age, profession, professional status or position held in a company, etc.
CMS is the acronym for Content Management System. This is a system enabling management of content uploaded to a website.
This is the action through which a physical or legal person accepts the collection and processing of their personal data after being clearly informed of the purpose of the processing.
A cookie refers to a text file that the site you are visiting records on the hard drive or in the memory of the workstation browser you are using to access the internet. A cookie allows your computer to store various technical data enabling overall monitoring of public access to a site (number of visits, length of the visit, connection to other sites, etc.) or the personalization of pages displayed with a view to your future interactions with the same site (your account, pages most frequently visited, etc.).
Privacy Impact Assessment (PIA)
A detailed assessment designed to establish the privacy risk that processing of personal data might have on the private lives of the people concerned should an incident take place.
A file is a collection of all kinds of personal data and the structure of which makes it possible to search for the data according to the person concerned.
Purpose of processing
The purpose of processing is the reason for which information is collected and processed.
A plugin or plug-in is a software program designed to add functionalities to another software (host software), such as the buttons on social networks. Equivalent terms include “extension module”, add in” or “add on”.
Any physical or legal person who is the subject of data processing of a personal nature.
Data processing controller
The controller is the physical or legal person on behalf of whom the processing is being undertaken. They determine the purpose of processing either alone or jointly.
The subcontractor is any physical or legal person, public authority, service or other body that processes data of a personal nature on behalf of the controller. For example, the host of an internet site or online services supplier – notably for electronic messaging.
Tags or HTML tags are the basic HTML code elements of a web page. They are invisible to web users (unless the code source display is activated). They are interpreted by the web browser to compose the page.
They enable the formatting and structuring of content and some are specifically taken into consideration by search engine algorithms in order to establish the score of the page on request along with providing the results.
Every operation or all operations related to processing of personal data, whether or not it is assisted by automated processes, notably the collection, recording, organization, exploitation, conservation, adaptation, modification, extraction, consultation, use, communication through transmission, dissemination or any other form of provision, reconciliation or interconnection as well as limitation, erasing or destruction.
6. PROCESSING YOUR DATA
We only collect and process information that you provide voluntarily and for which you expressly provide your consent to processing.
You can complete a contact form through our website. The following information will be requested:
- Telephone number
- Email address
You have the option of writing a message relating to the reason you are making contact. We recommend that you keep your message short and that you do not provide any information of a personal nature.
You have the option of receiving our newsletter by clicking on “NEWSLETTER” in the secondary menu that appears on the bottom of our website pages. So that you only receive information and offers corresponding to your preferences and wishes, please complete the form provided for this purpose.
You will receive a confirmation request by email indicating the purpose of processing your personal data that you can accept selectively or refuse.
If you have signed up to receive our newsletter and you no longer wish to receive some or all of our mailings, you can unsubscribe at any time for all those you signed up for or selectively. In order to do this, simply click on the “unsubscribe” link at the bottom of the newsletter. Should you wish to unsubscribe from all our mailings, your information will automatically be deleted from the file designed for this purpose.
Booking your stay
Booking at our restaurants
Booking in our Spa
7. PURPOSE OF PROCESSING
Data of a personal nature that we process is used within the framework of our business relationship, or more generally so that we can communicate with you, fine-tune topics that interest you, send you information that is relevant to you and keep our contact and client list updated.
In short, we only process your information with the aim of better meeting your needs.
We do not sell your personal information or make it available to third parties with the exception of subcontractors that we may use for data processing.
In collecting some of your personal information, there are two distinct processing purposes:
1- An operational purpose
- Respond to requests for contacts or information
2- A marketing purpose
- Sending newsletters
- Sending occasional offers.
8. LENGTH OF TIME FOR WHICH PERSONAL INFORMATION IS STORED
Your information is stored in our systems for as long as is required for the planned processing. When processing is complete, data is destroyed.
9. TRANSFER OF INFORMATION
To process your data, as well as for the maintenance and support of our IT systems, we call upon subcontractors (service providers) based in Switzerland and abroad.
When our subcontractors’ servers are located abroad, we ensure that they are set up in a state where the legislation with regard to data protection is equivalent to the FDPL and the GDPR and that our subcontractors apply organizational and technical measures that comply with both the latter.
10. DATA PROTECTION MEASURES
We strive to maintain a high level of security with regard to data collection, processing and conservation by applying organizational and technical measures and by taking all the necessary and useful precautions with regard to the nature of personal data with which you may agree to provide us and the risks that its processing represent in order to maintain security and in particular prevent it from being altered, damaged, destroyed or made available to unauthorized third parties.
We would nonetheless like to draw your attention to the fact that it is impossible to guarantee complete protection and we suggest you apply good practices in order to contribute to the security of your data, notably by not sharing your usernames and passwords with third parties, systematically logging out of your client profiles and accounts, closing your browser window when you have finished your session, clearing your browsing history, especially if you access the internet from a public workstation to which other people have access and not saving your usernames and passwords in the browser.
11. COOKIES & PLUGINS
This data may also be used for statistical purposes, analyzing the behavior of internet users and geo-localization with the aim of personalizing our sales offer.
When you browse our site, the computer you are using dialogues with a server which provides it with all the required resources by automatically recording every operation in a specific file in which the computer used is identified by its IP address. This is how the browser you use sends us certain standard data, notably about the browser used and its functionalities, the operating system of the computer, tablet or smartphone used, third-party sites (Facebook, Linkedin, etc.) from which you may have connected as well as the dates and times our site was accessed.
This data and especially the IP address from which you are connected do not allow us to identify you by name.
PLUGINS FOR MARKETING ANALYSIS AND TARGETING
The supplier will use this data for the purpose of assessing your use of the site, compiling reports on the site’s activity, and providing other services related to the site and internet use. The supplier may communicate this data to third parties in the event of legal obligations or when such third parties process this data for their own use.
Our site uses the services of the following advertising and analysis agencies:
- Google Analytics by Google Inc.
- Google Tag Manager by Google Inc.
SOCIAL NETWORK PLUGINS
Our website uses social plugins. These are marked by logos.
Should you open a page of our website containing one of these plugins, your internet browser will establish a direct connection with the relevant social network server. The content of the plugin is directly transmitted by the social network concerned to your internet browser and incorporated to the web page by the latter.
Thanks to the inclusion of cookies on our website pages, the social network concerned is informed that you have consulted one or more pages on our website. If you are connected to a social network when you visit our site, this is capable of attributing your visit to our site with your account with them. Should you interact with the plugins, by clicking on the “Like” button for example, or by commenting, the corresponding information is sent directly by your internet browser to the social network and recorded on their servers.
The following social plugins are installed on our site:
- facebook.com by Facebook Inc.
- instagram.com by Facebook Inc.
- linkedin.com by Linkedin Corporation
- pinterest.com by Pinterest Inc.
12. MEANS AT YOUR DISPOSAL TO MONITOR YOUR TRACKS
- You have the option of disactivating plugins and cookies using the console command provided for this purpose. This can be accessed through the cookies banner which appears on the bottom of the home page when you visit our website. To personalize or disactivate plugins and cookies, select the “customize” button.
- The recent versions of the main browsers make it possible not only to block cookies but also to carry out browsing sessions at the end of which all the cookies installed during the session are automatically deleted irrespective of their planned lifespan, thus offering better safeguarding of tracks.
13. YOUR RIGHTS
Right to information
You have the right to be informed about data of a personal nature that concerns you, notably the type of data and the purpose of processing.
Right of access to data
You have the right to request access to your data at any time.
Right of rectification of your data
You have the right to request rectification or updating of your data.
Right to eras data (Right to be forgotten)
Within the framework of the GDPR, European Union residents may request to the total and permanent erasure of data that concerns them. Keen to ensure that you benefit from the best possible measures, we also extend this right to Swiss residents.
Right to limitation of data processing
You have the right to limit processing of your data, notably with regard to the nature, purpose and duration of processing.
Right to data portability (transmission to third parties on your instructions)
Within the framework of the GDPR, residents of the European Union have the right to request that their data be transmitted to third parties. Eager to ensure that you benefit from the best possible measures, we also extend this right to Swiss residents.
Right of opposition to data processing
You have the right to oppose processing of your data at any time.
Right not to be subject to an automated individual decision
You have the right not to be subject to a decision resulting exclusively from automated processing with legal consequences that concern you or affect you significantly. Profiling is expressly included in this.
14. EXERCISING YOUR RIGHTS & REQUESTING INFORMATION
You may exercise your rights or request information by emailing us at email@example.com or using our contact form or by post at the address below. We will do our best to respond to you as quickly as possible.
Controller: Hotel Schweizerhof Zermatt
Addresse: Bahnhofstrasse 5, 3920 Zermatt
Phone: + 41 27 966 00 00